Frequently asked questions
What is the return policy?
Return:-
🔄 We offer a 5-day return policy — you have 5 days after receiving your item to request a return.
✅ To be eligible, your item must be:
- In the same condition as received
- Unused
- With original tags 🏷️
- In its original packaging 📦
- Along with receipt or proof of purchase🧾
💰 Please note: A flat ₹150 pickup fee will be charged for courier collection from your address.
Refunds:-
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at shop@mindzle.com.
📩 For any questions, suggestions, or assistance with returns, feel free to contact us at: shop@mindzle.com.
We’re committed to making your return and refund process as smooth and hassle-free as possible! ✨
What if the item is damaged?
🔍 Please check your order upon receiving it. While this rarely happens ❌, if your item is defective, damaged, or incorrect, contact us immediately, and we’ll make it right ✅
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I connect with Mindzle?
You can easily connect with us by emailing 📩 shop@mindzle.com. We will be happy to assist you!
